Their ability to handle complex and sophisticated matters is very strong. They have experts such as former CBP employees and can provide specific and accurate advice in a speedy manner. The depth and breadth of their team is very strong. They have hands-on experience in customs clearance and the fact that multiple people have their own areas of expertise gives them the depth and breadth of their work. Their service levels and responsiveness are very strong. They complete quality work within a certain period of time. Their ability to deliver to budget and provide overall value for money is strong. Their commercial awareness is very strong and their commitment to diversity and inclusion initiatives is strong.